Note - There is No Refund on Cash on Delivery (COD), you are only eligible for exchange with another product of the same price.
The refund policy is applicable in case the replacement of a damaged product is not available.
In case of refund, 20% Handling charges will be deducted from the order amount if a pick up is arranged. If the customer is ready to courier the product to the return address, then there will be no deduction and full amount will be refunded through available methods.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
In case of online paid orders, customers' bank account details would be required and the refund would be credited within 7 - 10 working days from the date we receive the product. Alternatively, refunds can also be done via PayTM and Google Pay.
Once we receive the return order, it will take 7 - 10 business days for a refund to appear on your statement. If 7 - 10 business days have passed and you still don’t see a refund, please feel free to contact us at Support@caseshopee.com
Buyer no longer wants the items - this is the most common example which we cannot honor if we want to continue offering great value at caseshopee®. The buyer should make sure he or she wants to buy the items before submitting an order, not after. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
Buyer should be confident that he or she is ready to pay the asking prices before submitting an order. After an order is submitted, the buyer enters into a legally binding contract with the seller to purchase all items in that order.
In the event you wish to cancel your order, please contact us. If the order has already shipped, we would be unable to stop the package.